Returns & Cancellations

Our Guarantee to You

30-Day Return Policy

If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund to your original payment method. Items must be unused, in their original packaging, and in resalable condition.

How to Initiate a Return

1. Email support@purveyorblocks.store with your order number and reason for return
2. We’ll respond within one business day with a return shipping label
3. Pack the item securely in its original packaging
4. Ship using the provided label
5. Refund is processed within 5–7 business days of receiving the return

Order Cancellations

Orders may be cancelled within 2 hours of placement by contacting us at support@purveyorblocks.store or calling (307) 335-8201. Once an order has entered processing, cancellation may not be possible — but you can return the item under our 30-day policy once received.

Exchanges

We do not offer direct exchanges. To get a different item, return your original purchase for a refund and place a new order.

Exceptions

• Items that show signs of use, damage not from shipping, or missing packaging may be subject to a restocking fee or may not be eligible for return
• Custom or personalized orders are final sale
• Return shipping costs are covered by Purveyor Blocks for defective or incorrectly shipped items; otherwise, the customer is responsible for return shipping

Refund Method

All refunds are processed to the original payment method used at checkout. Please allow 5–7 business days for the refund to appear on your statement after we receive the returned item.